The Napkin, The Melon & The Monkey:
How to Be Happy and Successful by Simply Changing Your Mind
As a new customer service agent, Olivia has been trained to handle irate customers in a calm, professional manner. But one day she loses control and yells back. Terrified that she'll be fired, she seeks out Isabel, the call center's sage.
The extraordinary advice she receives from her wise mentor changes her life:
- SODA (Stop. Observe. Decide. Act) - a sure-fire formula for remaining calm in any situation
- Unplugging - a centuries-old practice to reduce anxiety and promote creativity
- Aha!s - 22 practical insights that become the framework for living a happy life
This modern-day fable shows us that the best way to reduce stress is to cultivate mindfulness. While we cannot control much of what happens, we can get better outcomes if we stop to see situations clearly and calmly.
This book serves as both a powerful resource for business professionals looking for practical, easy-to-use tools for dealing with difficult people and an inspirational tale for those who want better relationships and a happier life.
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About the Author
Barbara Burke, has spent the last 24 years as a customer service consultant, workshop leader and keynote speaker. Known as an international expert and thought leader in employee engagement, Barbara is passionate about helping customer-facing employees discover and use their personal power.
Barbara lives in Northfield Minnesota, a small college town, located just outside Minneapolis. In her free time she enjoys gardening, writing, traveling, supporting local arts organizations, skiing and fly-fishing.
Her extensive client list includes: Honeywell, Target, Microsoft, Estee' Lauder, Proctor & Gamble, State of Minnesota, State of Pennsylvania, Cox Communications, Verizon, Progress Energy, Alltel, Vertex, Carlson Companies, City of Austin Texas, Georgia Power and Time Warner.
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